Privacy Policy
Effective Date: 04/07/24
1. Introduction
Prostone (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us, including through our website www.prostone.co.uk, and our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
2. Information We Collect
We collect and process the following data about you:
Quotes: When you request a quote, we collect your name, address, phone number, and email address.
Payments: For payments, we accept bank transfers and card payments. Card payments can be made over the phone and are managed by Sage and our card payment provider, Take Payments.
Contact Form: When you use our contact form, we collect your name and email address.
Kitchen Studios: Kitchen studios may share your information with us where you have consented to do so in order for us to provide a service.
3. How We Use Your Information
We use the information we collect from you in the following ways:
To provide quotes and manage your orders.
To process payments securely via Sage and Take Payments.
To respond to your inquiries and provide customer support.
4. Data Retention
Quotes: Stored for 1 year from the date of issuance. After this period, physical copies are securely shredded and disposed of, and digital copies are archived.
Emails from Contact Form: Stored for 1 year from the date of receipt, after which they are deleted.
5. How We Share Your Information
We do not sell, trade, or otherwise transfer your personal data to outside parties. We will not share your personal information with anyone outside of Prostone, except:
Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you, such as Sage and Take Payments for processing payments. These third parties have agreed to maintain the confidentiality and security of your information.
6. Data Security
We use administrative, technical, and physical security measures to help protect your personal data. While we have taken reasonable steps to secure the personal data you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
7. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
Access: The right to request a copy of the personal data we hold about you.
Correction: The right to request that we correct any information you believe is inaccurate.
Erasure: The right to request that we erase your personal data, under certain conditions.
Restriction of Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
Objection to Processing: The right to object to our processing of your personal data, under certain conditions.
Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us at [insert contact email].
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Prostone Interiors Ltd.
Unit 4/5 Capel Hendre Ind. Est,
Capel Hendre,
Ammanford,
Carmarthenshire
SA18 3SJ
Tel: 01269 831 100 | email: info@prostone.co.uk
By using our services, you acknowledge that you have read and understood this Privacy Policy.
Effective Date: 04/07/24